Returns
Refund Policy
Junction Boutique is a co-op. Nearly everything here is handmade by one of our artisans, and the money reaches that maker before your parcel reaches you. That is why we cannot handle returns the way a chain store does.
Handmade and one-of-a-kind pieces are final sale. One exception: if it comes back unused and we can sell it again, we will take it. Tell us within 5 business days of delivery and we will say honestly whether yours qualifies. Nothing here limits your rights if a piece arrives faulty, damaged, or wrong — see below.
Email junctionboutique3@gmail.com or call (732) 884-8918. A real person will give you a straight answer.
If we agree a return, you pay the return postage — we have already paid the artisan. Wait to hear from us first: we cannot accept a parcel that arrives unannounced. Send it to Junction Boutique, 980 NJ-36, Atlantic Highlands, NJ 07716.
Every piece is one of a kind, and there is no identical second one on the shelf to replace it. So ask us anything before you order — we will happily describe a piece down to the stitching.
T-shirts: wrong size
T-shirts are the one thing we can always say yes to. Wrong size? Send it back within 7 days with the tag still on and tell us the size you need. Once the tag is off we cannot resell it, so try it on before you cut anything.
Damaged, faulty, or not what you ordered
That is on us. Tell us as soon as you find it, however long that takes — gifts often sit unopened for weeks, so there is no deadline here for a fault the piece arrived with. Send a photograph if you can, especially if the parcel took a knock. We will send a prepaid label and either replace the piece or refund you in full. You will never be out of pocket for our mistake.
Exchanges
Because most of what we sell is one of a kind, we usually cannot swap one piece for another. If we agree a return, we refund you and you buy the piece you actually wanted.
Changed your mind before it ships?
You can cancel any order that has not shipped yet. Email or call us and we will refund you in full — no questions, no restocking fee.
Gift cards
Gift cards cannot be returned or refunded.
Refunds
We will email you when your return arrives and tell you either way. If it is approved, the money goes back to the card you paid with, usually within 10 business days. Your bank then takes a few days of its own. If it has been more than 15 business days since we approved it and nothing has landed, email junctionboutique3@gmail.com and we will chase it.